Tierloom Support
Contact
Email support@binarydatatechnology.com with "Tierloom" in the subject. Include your Android version and what you were doing when the problem happened. We aim to reply within a few business days. Please do not send pictures or backups containing other people's personal information.
Frequently asked questions
How do I move an item without dragging?
Tap the item, then choose a tier under "Move to", or use "Move earlier" and "Move later". These controls work with TalkBack and keyboards.
How do I drag?
Press and hold an item until it lifts, then drag it onto a tier and let go; a line shows exactly where it will land. Drop it on the Unranked area at the bottom (on tablets, at the side) to take it out of a tier. Hold near the top or bottom of the list to scroll while dragging.
How does the free trial work?
Every Pro feature is free for 30 days from the first time Tierloom 1.1 or later runs on your device. No payment details are needed and nothing is charged when the trial ends. The trial days left are shown at the top of the library.
What happens to my boards when the trial ends?
Nothing is removed or locked. You can keep opening, editing, exporting (standard size) and backing up every board. Without Pro you can keep up to 3 boards, so creating a new board then needs Pro or fewer boards.
How do I subscribe, cancel or get Pro on another phone?
Open the Pro screen (the chip at the top of the library, or Settings) to subscribe through Google Play. Cancel any time in Google Play › Payments & subscriptions › Subscriptions; you keep Pro until the end of the period you paid for. On a new phone, sign in to Google Play with the same account, open the Pro screen and tap Restore purchases.
Where are my boards saved?
On your device only, in the app's private storage. They are saved automatically after every change. Nothing is uploaded anywhere.
The app asked for no permissions. How does it access photos?
It uses the Android photo picker, which shows you your library and passes the app only the pictures you select.
How do I move my boards to a new phone?
Settings › Create backup, then share or save the file. On the new phone install Tierloom and use Settings › Restore from backup. Boards are added as copies; nothing is overwritten. Backups made with Tierloom 1.1 need version 1.1 or newer to restore, so update the app on the new phone first.
My exported image is very tall.
That is expected: exports include every tier row completely. Choose "Hide" for unranked items to shorten it, or split a large board into two boards.
Limits
300 items and 20 tiers per board, 30 pictures per import, 500 boards. Pictures are stored at up to 1600 px on the longest side.
Something broke or data seems missing
Do not uninstall the app: that deletes its data. Create a backup from Settings first if you can, then email support with details.